A first-time buyer asking about getting pre-approved
It takes a brief description, a good time to talk and their name. It never says whether they're likely to qualify and never asks for income, account numbers or a Social Security number.
AI receptionist for mortgage brokers and lenders
AI receptionist for mortgage brokers. Picks up while you're working a file.
Avowis answers calls to your mortgage brokerage or lending office, evenings and weekends included. It takes a brief description of what the caller needs, a good time to talk and their name, then texts the message to your team. It never quotes rates or says whether someone is likely to qualify; your loan officers do that on the callback.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
Loan officers spend the day on the phone with processors, underwriters, title companies and agents, and borrowers call in the middle of it. Buyers who just had an offer accepted call at night and on weekends, and when rates move, past clients all want to talk about refinancing in the same week. A buyer who can't reach you on a Saturday may get pre-approved somewhere else before Monday.
"What's your 30-year fixed rate today?"
It never states a rate, fee or APR. It tells the caller a loan officer will go through that with them and passes on what they asked.
A borrower mid-loan asking about their closing date or a document
It can't see your loan files. It takes the message for the loan officer, or rings the phone you choose if live transfer is on and they ask for a person.
A real estate agent calling about a client's pre-approval letter
It notes the client's name and what the agent needs, gets the agent's name and texts it to your team.
Good with callers.
Clear for your team.
An example call to a mortgage & lending business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Mortgage & Lending receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- A brief description of what they need (purchase, refinance, pre-approval, home equity, a question about a loan in progress)
- A day or time that suits them, if they have one
- Their name, and a callback number if their caller ID is hidden
- Never: income, account numbers, balances or a Social Security number
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Takes a brief reason for the call
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
No financial advice
The receptionist never gives financial, tax, insurance or investment advice. It never states rates, premiums or fees, and never says whether someone is likely to qualify. It never asks for account numbers, Social Security numbers, income or balances.
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a mortgage & lending business, start with these.
The loan types you offer, such as conventional, FHA, VA, USDA, jumbo or HELOC, and the states you're licensed in
Your NMLS number and company details, if you want callers to hear them
How you want rate questions answered, for example "a loan officer will go through today's options with you"
Your hours, and whether you take calls in the evening or on weekends
A few good
questions.
What mortgage brokers and lenders ask before the first hello.
Will it quote rates or APRs?
No. It never states rates, fees or payments. It tells the caller a loan officer will go through that with them.
Will it tell a caller whether they'll qualify?
No. It never says whether someone is likely to qualify or be approved, and gives no financial or tax advice. It takes the message for your team.
Does it collect application information?
No. It asks only for a brief description, a good time and their name. It never asks for a Social Security number, income, account numbers or balances. That stays in your own application process.
Can it update a borrower on their loan status?
No. It doesn't connect to your loan origination system, so it can't see a file. It takes the message so the loan officer can call back.
Can it route calls to a specific loan officer?
Live transfer rings one phone that you choose, when a caller asks for a person. It doesn't route to individual loan officers, but the caller's request is in the message text so the right person can call back.
What about calls on Saturday when the office is closed?
You choose. The receptionist can answer and take messages, calls can forward to an on-call number, or the caller hears a short message and gets a text.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.