AI receptionist for family lawyers.Answers while you're in mediation.
Avowis answers calls to your family law firm, day or night. It takes a brief description such as divorce, custody or child support, a time that suits the caller to talk and their name, then texts you the message. It never gives legal advice or says the firm will take the matter: your team calls back, decides and confirms a time to talk.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
Family law calls come at the edges of the day: after the kids are asleep, on a lunch break away from a spouse, the evening someone is served with divorce papers. You're in mediation or a custody hearing for hours at a stretch. A caller who finally worked up the nerve to phone a lawyer may not try your number twice.
Someone who was just served with divorce papers
It takes a brief note such as "served with divorce petition, wants to respond", asks once whether a day or time suits them and takes their name. It doesn't ask about the marriage, the children or the finances.
"Can my ex take the kids out of state this summer?"
It doesn't give an opinion on custody or parenting time. It tells the caller an attorney will call back, asks them not to share confidential details on the call and passes the question on in a line.
A caller who is afraid of a partner and asking about a protective order
If they're in danger, it tells them to call 911. If they want to leave a message, it takes a short one, and whatever they say about a good time to call back, for example only while their partner is at work, goes in the message details your team sees. The text alert links straight to them.
"How much does a divorce cost?" or "Do you handle adoptions?"
It answers which matters you handle from the practice areas you've approved. It never quotes a fee or retainer, and says the team will go through costs when they call back.
Good with callers. Clear for your team.
An example call to a family law business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Family Law receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Whitaker Family Law. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi. I'm thinking about filing for divorce, and I need to know if I'll get to keep the kids.
Avowis
I understand. I can't give legal advice or say how custody would go, but I can pass a message to the attorneys so someone can talk it through with you. Please don't share confidential details on this call. Is there a day or time that suits you best?
Caller
Weekdays between 9 and 3 only, please. My husband is home in the evenings.
Avowis
Thank you, weekdays between 9 and 3. And may I have your name?
Caller
Lauren Pike.
Avowis
Thanks, Lauren. I've passed your message to the Whitaker Family Law team, and someone will get back to you at this number.
Details from this callNew message from Lauren Pike
Considering filing for divorce, asking about custody of the children
Weekdays 9 a.m. to 3 p.m. only: husband is home in the evenings
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What the matter is, in a few words (divorce, custody, child support, a protective order, adoption)
A day or time that suits them, which for many callers means a time that's safe to call
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Takes a brief reason for the call
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
No legal advice
The receptionist is not a lawyer. It never gives legal advice, never says whether someone has a case and never promises the firm will take the matter. It asks callers not to share confidential details on the call and takes only a brief description. Anyone in danger is told to call 911.
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a family law business, start with these.
01
The matters you take: contested and uncontested divorce, custody and parenting time, support modifications, protective orders, adoptions, prenups
02
The counties and courts where you practice
03
Questions you hear constantly and are happy for it to answer, such as whether you handle military or high-asset divorces
04
Whether after-hours calls should be answered by the receptionist or forwarded to an attorney's phone
A few good questions.
What family law firms ask before the first hello.
What does it do if a caller is in danger?
It tells them to call 911. It doesn't assess the situation or give advice about protective orders. If they want to leave a message, it takes a brief one and passes it on. Any time they say is safe to call back is in the message details and transcript your team sees.
Will it give opinions on custody, support or who keeps the house?
No. It never gives legal advice or a view on how a case might go. It says an attorney will call back and passes the question on.
What if a caller says it isn't safe to call at certain times?
The receptionist asks if there's a day or time that suits them best. Whatever they say, such as "weekdays before 3 only", is kept in the message details and the full transcript. The text alert you get links to both, so your team can check before calling back.
Does it schedule consultations or run conflict checks?
No. It takes a message with a preferred time, and your team confirms. It doesn't book consultations, run conflict checks or do intake questionnaires. It takes a brief description, tells callers not to share confidential details, and leaves the rest to you.
Is it a lawyer?
No. It's an automated assistant and says so at the start of every call. It gives no legal advice and never promises the firm will take the matter. Your firm decides what to take on.
Will it tell callers what a divorce costs?
No. It never states a fee, retainer or hourly rate. It tells callers the team will go through costs when they call back.
