"My I-485 has been pending for a year. Can you check the status?"
It can't look up case files or check status. It takes a brief note of what the caller is asking about, asks once whether a day or time suits them and passes the message to your team.
AI receptionist for immigration law firms
AI receptionist for immigration lawyers. Answers calls from every time zone.
Avowis answers calls to your immigration law practice, day or night. It takes a brief description, such as a green card question, a visa renewal or a relative's case, a good time to talk and the caller's name, then texts you the message. It never gives legal advice, checks case status or says the firm will take the matter: your team calls back, decides and confirms a time to talk.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
Immigration callers are often anxious and up against a date: an RFE response due, an interview notice in the mail, a visa about to expire. Many call from abroad or from another time zone, long after your office closes. Others call again and again for an update on a pending case, and those calls pull your paralegals away from the filings.
"Am I eligible for a green card through my wife?" or "Can I travel while my application is pending?"
It never gives an opinion on eligibility, travel or status. It tells the caller an attorney will call back, asks them not to share confidential details on the call and passes the question on in a line.
A relative calling because a family member has been detained
If anyone is in danger, it tells them to call 911. Otherwise it takes a short message, with whatever the caller offers such as the family member's name, and a good time to call back. It never says what will happen next.
"Which languages do your attorneys speak?" or "Do you handle H-1B petitions?"
It answers from the knowledge you've approved, such as the languages your attorneys and staff speak and the case types you take.
Good with callers.
Clear for your team.
An example call to a immigration law business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Immigration Law receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- What the matter is, in a few words (visa renewal, green card, citizenship, asylum, a relative's case)
- A day or time that suits them, including their time zone if they mention it
- Their name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Takes a brief reason for the call
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
No legal advice
The receptionist is not a lawyer. It never gives legal advice, never says whether someone has a case and never promises the firm will take the matter. It asks callers not to share confidential details on the call and takes only a brief description. Anyone in danger is told to call 911.
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a immigration law business, start with these.
The case types you take: family-based petitions, employment visas, naturalization, asylum, removal defense, DACA renewals
The languages your attorneys and staff speak, so it can tell callers who ask
Your office hours and time zone, and whether you meet clients by video
Whether you take detention cases, and whether after-hours calls should be answered or forwarded to an attorney's phone
A few good
questions.
What immigration law firms ask before the first hello.
Can it give callers an update on their case?
No. It doesn't look up case files, receipt numbers or processing times. It takes a brief message about what the caller wants to know and passes it to your team, so the update comes from someone who has the file.
Will it tell someone whether they qualify for a visa or green card?
No. It never gives a view on eligibility, status or what someone should file. It says an attorney will call back and passes the question on. Your firm decides what to take on.
What happens when a family member calls about someone who was detained?
It answers around the clock. If anyone is in danger, it tells them to call 911. Otherwise it takes a brief message and texts it to you. It never promises the firm will take the matter or says what will happen next. You can also forward after-hours calls to an attorney's phone instead.
Is it a lawyer or an accredited representative?
No. It's an automated assistant and says so at the start of every call. It gives no legal advice, doesn't help with forms and tells callers not to share confidential details on the call. It takes a message and your team decides what happens next.
Will it quote our fees or government filing fees?
No. It never states your fees or any filing fee. It tells callers the team will go through costs when they call back.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.