"Do you do wills?" or "Do you handle landlord-tenant cases?"
It answers from the practice areas you've approved. If a matter isn't on your list, it doesn't guess: it takes a message so you can decide.
AI receptionist for law firms
AI receptionist for small law firms. Answers while you're in court.
Avowis answers calls to your law firm, day or night. It takes a brief description of the matter, such as a will, a lease dispute or a business contract, a good time to talk and the caller's name, then texts you the message. It never gives legal advice or says the firm will take the matter: your team calls back, decides and confirms a time to talk.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
In a small general practice, the attorney is often the receptionist too. You're at a closing in the morning, in traffic court after lunch, and halfway through drafting a trust when the phone rings again. Callers often don't know what kind of lawyer they need, so they call several firms at once and talk to whoever picks up.
"My landlord is keeping my whole deposit. Can he do that?"
It doesn't give an opinion on whether the caller has a claim. It tells them an attorney will call back, asks them not to share confidential details on the call and passes the question on in a line.
Someone who isn't sure what kind of lawyer they need
It takes a brief, general description in the caller's words, such as "dispute with a contractor over unfinished work", and passes it on. It doesn't screen or refer the caller elsewhere; your team decides.
An existing client asking about their closing or a document to sign
It doesn't look up files. It takes a message, or, if you've turned on live transfer and they ask for a person, rings the phone you choose.
Good with callers.
Clear for your team.
An example call to a law firms business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Law Firms receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- What the matter is, in a sentence (a will, a closing, a contract, a dispute with a landlord or contractor)
- A day or time that suits them for a call back, if they have one
- Their name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Takes a brief reason for the call
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
No legal advice
The receptionist is not a lawyer. It never gives legal advice, never says whether someone has a case and never promises the firm will take the matter. It asks callers not to share confidential details on the call and takes only a brief description. Anyone in danger is told to call 911.
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a law firms business, start with these.
The practice areas you take and the ones you don't, so it can answer "do you handle…?" from your list
The counties and courts where you practice
Your office address, hours and parking, for clients coming in to sign or drop off documents
Whether after-hours calls should be answered by the receptionist or forwarded to your phone
A few good
questions.
What law firms ask before the first hello.
Will it give callers legal advice?
No. It never gives legal advice or a view on whether someone has a case. It says an attorney will call back, takes a brief description and passes it on.
Is it a lawyer? Will callers think we've taken their matter?
It's an automated assistant, not a lawyer, and it says so at the start of every call. It never promises the firm will take the matter. Your firm decides what to take on after calling back.
Does it run conflict checks or do intake?
No. It doesn't run conflict checks, intake questionnaires or book consultations. It takes a brief description, a preferred time and the caller's name, and tells callers not to share confidential details. Your team does the rest when they call back.
Can it answer basic questions like our hours and practice areas?
Yes. It answers from the FAQs and knowledge you approve. You can import your website, and anything it picks up stays a draft until you approve it.
Will it quote fees, like a flat fee for a simple will?
No. It never states a fee, flat rate or retainer. It tells callers the team will go through costs when they call back.
Can it put calls through to me?
Yes, if you turn on live transfer. When a caller asks for a person, it rings the one phone you choose. If nobody picks up, the caller is told the team will call them back.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.