AI receptionist for personal injury lawyers.Answers the call after the crash.
Avowis answers calls to your personal injury firm, day or night. It takes a brief description of what happened, a good time to talk and the caller's name, then texts you the message. It never says whether someone has a case or what it's worth: your team calls back, decides whether to take the matter and confirms a time to talk.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
Injury calls rarely come at a good time. Someone gets rear-ended on the drive home, remembers your billboard and calls that evening from the couch or the ER waiting room. If you're in a deposition or at mediation, the call goes to voicemail, and an injured person with a list of firm names doesn't wait. They call the next one.
"I was rear-ended yesterday. Do I have a case?"
It doesn't give an opinion on the case, on fault or on what a claim might be worth. It says an attorney will call back, takes a brief description such as "car accident, neck pain", asks once whether a day or time suits them and texts you the message.
"The other driver's adjuster wants a recorded statement. Should I give one?"
It doesn't advise either way. It tells the caller the team will go over it when they call back, and passes the question on in the message so you know what you're calling about.
"Do you handle slip and falls?" or "What percentage do you take?"
It answers which case types you handle from the practice areas you've approved. It never talks about fees or your contingency percentage, and tells the caller the team will go through that when they call back.
An existing client asking when their settlement check will arrive
It doesn't look up case files. It takes a message for your team, or, if you've turned on live transfer and they ask for a person, rings the phone you choose.
Good with callers. Clear for your team.
An example call to a personal injury business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Personal Injury receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Brennan & Ortiz Injury Law. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, I got T-boned at an intersection on Friday and my shoulder's been killing me. I want to know if I have a case.
Avowis
I'm sorry that happened. I'm not able to say whether you have a case, but I can pass your message to the attorneys so someone can talk it through with you. Please don't share confidential details on this call. Is there a day or time that suits you best?
Caller
After 5:30 on weekdays. Oh, and the other driver's insurance keeps calling me. Should I talk to them?
Avowis
I can't give legal advice, but I've noted that their insurer has been calling so the team can go over it with you. After 5:30 on weekdays, got it. And may I have your name?
Caller
Marcus Webb.
Avowis
Thanks, Marcus. I've passed your message to the Brennan & Ortiz Injury Law team, and someone will get back to you at this number.
Details from this callNew message from Marcus Webb
Car accident on Friday (T-boned at an intersection), shoulder pain
Asked whether he has a case; the other driver's insurer keeps calling him
Prefers weekdays after 5:30 p.m.
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
A brief description of what happened (car crash, truck accident, fall, dog bite), with no confidential details
A day or time that suits them for a call back, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Takes a brief reason for the call
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
No legal advice
The receptionist is not a lawyer. It never gives legal advice, never says whether someone has a case and never promises the firm will take the matter. It asks callers not to share confidential details on the call and takes only a brief description. Anyone in danger is told to call 911.
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a personal injury business, start with these.
01
The case types you take and the ones you refer out: auto, trucking, motorcycle, premises liability, medical malpractice, workers' comp
02
The states and counties where your attorneys practice, so it can answer "do you handle cases in…?"
03
Your office address and hours, and the languages your attorneys and staff speak
04
Whether after-hours calls should be answered by the receptionist or forwarded to an attorney's phone
A few good questions.
What personal injury firms ask before the first hello.
Will it tell a caller whether they have a case?
No. It never gives a view on whether someone has a claim, who was at fault or what a case might be worth. It says an attorney will call back, takes a brief description and passes it on. Your firm decides what to take on.
Is it a lawyer? Will callers think we've signed them up?
It's an automated assistant, not a lawyer, and it says so at the start of every call. It gives no legal advice and never says the firm will take the matter or that the caller is now a client. It takes a message, and your team decides what happens next.
Does it do intake: police report, insurance details, medical treatment?
No. It takes only a brief, general description and tells callers not to share confidential details on the call. It doesn't run intake questionnaires or conflict checks. Your intake team gets the full story when they call back.
What about calls the night of an accident?
It answers around the clock. If anyone is hurt or in danger, it tells them to call 911 first. Then it takes the message and texts it to you, with the full transcript in your dashboard. You can also forward after-hours calls to an attorney's phone instead.
Will it tell callers about our fees or contingency percentage?
No. It never states a fee or percentage. If a caller asks, it says the team will go through fees when they call back.
Can it put a new case through to me while I'm at the office?
Yes, if you turn on live transfer. When a caller asks for a person, it rings the one phone you choose. If nobody picks up, the caller is told the team will call them back.
