"Nobody in the office can get into email" or "the whole network is down"
It takes what's happening in the caller's words, asks once when suits them and gets their name, then texts you so a tech can pick it up.
AI receptionist for IT support and managed service providers
AI receptionist for IT support. Answers while your techs are heads-down.
Avowis answers calls to your IT support business or MSP, day or night. It writes down what isn't working, asks when suits the caller and takes their name, then texts the message to you. Your techs do the troubleshooting, and your team handles quotes and contracts.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
Small IT shops run lean. Your techs are on remote sessions, crawling under desks to trace a cable or halfway through a server migration, and the phone goes to whoever is free, which is often nobody. Monday mornings bring a wave of password lockouts and printers that won't print, and a prospect calling about a new contract gets lost under them.
One user locked out, a printer offline, or a laptop that won't connect to Wi-Fi
It notes the problem and passes it on. It doesn't ask for passwords, and troubleshooting stays with your techs.
A business owner shopping for managed IT: "What do you charge per user?"
It never quotes a price or a contract rate. It tells the caller the team will go through pricing when they call back, and passes on what they're looking for.
"Do you support Microsoft 365?" or "Do you come on site?"
It answers from the services, hours and FAQs you've approved, and takes a message if the answer isn't there.
Good with callers.
Clear for your team.
An example call to a it support business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
IT Support receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- What isn't working, in the caller's words (email, a shared drive, Wi-Fi, a printer, a login, a whole office)
- A day or time that suits them, if they have one
- Their name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Finds out what the caller needs
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a it support business, start with these.
Your support hours, and what contract clients get after hours compared with everyone else
The services you offer: managed IT, break-fix, Microsoft 365 or Google Workspace, backups, networking, phones
Whether you take home users or only businesses, and where you'll go on site
Your support email or portal address, so callers with a small issue know another way to reach you
A few good
questions.
What IT support and managed service providers ask before the first hello.
Will it try to troubleshoot with the caller?
Troubleshooting stays with your techs. It takes down the problem in the caller's words and passes it on. It answers company questions only from what you've approved, and says the team will confirm anything else.
Does it ask callers for passwords?
No. It only asks what's wrong, when suits them and their name. It doesn't ask for passwords, logins or remote access codes.
Can it create a ticket in our PSA or helpdesk?
Not today. Avowis doesn't connect to ticketing tools. Each message arrives as a text and sits in your dashboard with the full transcript, and your team logs the ticket.
Our contract clients get after-hours support. Can it handle that?
After hours you can let the receptionist answer and text you, forward calls to an on-call tech's phone, or have callers hear a short message and get a text. If you turn on live transfer, a caller who asks for a person rings the phone you choose.
Will it quote our monthly per-user price?
No. It never states a price or a contract rate. It passes the inquiry on and tells the caller the team will go through pricing when they call back.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.