AI receptionist for appliance repair.Answers while you're behind a washer.
Avowis answers calls to your appliance repair business, around the clock. It notes which appliance is acting up and what it's doing, takes the address and when suits the caller, then texts you the message so you can call back, talk through the visit and confirm a time.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
Most of your day is spent on a kitchen floor with a dishwasher pulled out or a dryer drum in pieces, while the phone buzzes in your pocket. A fridge that quit overnight means a family watching the groceries go warm, and they will work down the list until somebody answers. The week before Thanksgiving, when every oven in town gets its biggest workout of the year, it only gets busier.
A refrigerator that stopped cooling, with a full fridge at stake
It takes down the appliance, the brand if the caller mentions it, what they're seeing and the address with ZIP code. Diagnosis and advice stay with your team: you get the message and decide how to fit it in.
A washer that won't drain, a dryer with no heat or a dishwasher showing an error code
It writes the fault down in the caller's words, including any code on the display, so you have an idea what parts to bring before you call back.
"Do you charge a diagnostic fee?"
It doesn't state fees or prices of any kind. It tells the caller the team will go through pricing when they call back, and notes what they asked.
"Do you work on Bosch dishwashers?" or "Do you come out to my town?"
It answers from the brands, appliances and service area you've approved. If a brand isn't on your list, it takes a message rather than guess.
Good with callers. Clear for your team.
An example call to a appliance repair business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Appliance Repair receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Halvorsen Appliance Service. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, our fridge stopped cooling sometime last night. The freezer's still cold, but everything in the fridge side is warm. It's a Whirlpool side-by-side.
Avowis
I'm sorry, that's stressful with a full fridge. I'll get this to the team. What's the address for the repair, including the ZIP code?
Caller
5240 Nokomis Avenue, 55417. Do you guys work on Whirlpool?
Avowis
Yes, Halvorsen services Whirlpool refrigerators. Is there a day or time that suits you best?
Caller
As soon as you can, really. I'm home all day today and tomorrow.
Avowis
Understood, today or tomorrow, and you're home all day. May I have your name?
Caller
Marcus Lindqvist.
Avowis
Thanks, Marcus. I've passed your message to the Halvorsen Appliance Service team, and someone will get back to you at this number.
Details from this callNew message from Marcus Lindqvist
Whirlpool side-by-side: fridge side not cooling since last night, freezer still cold
5240 Nokomis Avenue, 55417
Wants someone soon, home all day today and tomorrow
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What's wrong in the caller's words: which appliance, the brand if they mention it, any error code
The service address, including ZIP code
A day or time that suits them, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Takes the address, including ZIP code
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a appliance repair business, start with these.
01
The appliances you repair and the ones you don't: ranges, wall ovens, washers, dryers, ice makers, built-in refrigeration
02
The brands you service and any you've stopped working on, so it can answer "do you fix…?"
03
Your service area by town or ZIP code
04
Whether you take manufacturer warranty jobs, and your hours, including any Saturday availability
A few good questions.
What appliance repair companies ask before the first hello.
Will it try to diagnose the problem over the phone?
Diagnosis and advice stay with your team. It writes down what the caller is seeing and passes it on. It answers company questions only from what you've approved, and says the team will confirm anything else.
Can it quote a service call or diagnostic fee?
No. It doesn't state prices or fees of any kind. When a caller asks, it says the team will go through pricing when they call back, and the question shows up in your message.
Can it tell callers which brands we work on?
Yes, once you add them in setup and approve them. It answers from your approved brands and appliances, and takes a message when a caller asks about one that isn't listed.
Will it book the visit for me?
No. It asks once whether a day or time suits the caller and passes that on. You confirm the visit when you call back, around your route and the parts on your van.
What about warranty customers asking if they're covered?
It doesn't decide coverage. If you've approved an FAQ about the warranty work you take, it can repeat that. Otherwise it takes a message and the team follows up.
Can I keep the number on my van?
Yes. Forward your existing business number to Avowis, or get a new local US number from us if you'd rather keep them separate.
