AI receptionist for HVAC companies.Answers while you're up in the attic.
Avowis answers calls to your heating and cooling business, 24/7. It notes whether it's no heat, no cooling or a maintenance visit, takes the address and when suits the caller, then texts you the message so you can call back, price the work and confirm the time. Anyone who smells gas is told to leave and call the gas company from outside first.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
HVAC calls come in waves. The first ninety-degree week, every AC that limped through last summer quits at once, and the first cold snap brings a morning of furnaces that won't light. Your techs are in attics and on rooftops, the office line won't stop ringing, and a family with no heat isn't going to leave a voicemail and wait. In the shoulder seasons it's tune-ups and replacement quotes, and those callers shop around too.
No heat on a cold night, or no AC in a heat wave
It takes the address with ZIP code and what the system is doing in the caller's words, like blowing cold air or not turning on, and notes anything they mention such as a baby or an elderly parent at home.
A gas smell near the furnace or a carbon monoxide alarm going off
For gas, it tells the caller to leave the house and call the gas company from outside. For a CO alarm or anyone in danger, it tells them to get to safety and call 911. Then it takes the details, notes that it's urgent and texts you the message.
Tune-ups, maintenance plans and "is it time to replace my system?"
It notes the request and a good time and passes it on. It can answer questions about what your maintenance plan includes from FAQs you've approved.
"What does a new AC unit cost?"
It never gives a price or a range. The caller is told the team will go through pricing when they call back.
Good with callers. Clear for your team.
An example call to a hvac business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
HVAC receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Prairie Air Heating & Cooling. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, our furnace is running but it's only blowing cold air. It got down to 58 in the house last night.
Avowis
I'm sorry, that's a cold night. I'll get this to the team. What's the address, including the ZIP code?
Caller
13409 Josephine Street, 68137.
Avowis
Thank you. Is there a day or time that suits you best?
Caller
Today if there's any way. We've got a newborn at home.
Avowis
I can't confirm a time, but I'll note that you'd like someone today and that there's a newborn at home. May I have your name?
Caller
Josh Peterka.
Avowis
Thanks, Josh. I've passed your message to the Prairie Air Heating & Cooling team, and someone will get back to you at this number.
Details from this callNew message from Josh Peterka
Furnace running but blowing cold air, house down to 58 overnight
Newborn at home
13409 Josephine Street, 68137
Wants someone today
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What the system is doing, in the caller's words: no heat, no cooling, short cycling, leaking, a strange noise
The service address, including ZIP code
A day or time that suits them, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Takes the address, including ZIP code
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Tell callers how to fix something themselves
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
When it's an emergency
If anyone is in immediate danger, such as fire, a gas smell, sparking wiring, flooding near power or someone stranded on a road, the receptionist tells them to get to safety and call 911 first. For gas, that means leaving the building and calling the gas company from outside. Then it takes the message and notes that it's urgent. It never promises how fast someone will arrive.
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a hvac business, start with these.
01
What you work on: furnaces, heat pumps, boilers, central air, ductless mini-splits, commercial rooftop units
02
What your maintenance plan includes, so it can answer "what do I get with the plan?"
03
How you want no-heat and no-cooling calls handled after hours: the AI answers and texts you, or calls forward to your on-call tech
04
The equipment brands you install and service, and your service area by town or ZIP code
A few good questions.
What heating and cooling companies ask before the first hello.
What happens when someone calls about a gas smell or a CO alarm?
It tells them to get out first: leave and call the gas company from outside for gas, or get to safety and call 911. Then it takes the details, notes that it's urgent and texts you the message. It never says how fast a tech will arrive.
Will it keep up on the first hot day of the year?
It answers several calls side by side, up to the number of simultaneous calls your plan includes, so a busy morning doesn't turn into a full voicemail box. A caller beyond that limit hears a short busy message. Each message reaches you as a short text with what the caller needs and a link to the full call, and you decide the order.
Will it walk a customer through checking the thermostat or the filter?
No. It never gives troubleshooting steps. It writes down what the caller is seeing and leaves the diagnosis to your techs.
Can it quote a replacement system or a tune-up?
No. It never states a price, an estimate or a range. It tells callers the team will go through pricing when they call back.
Can it put tune-ups straight onto our calendar?
Not today. It takes the caller's preferred day or time and passes it on with the message. Your office confirms the visit.
Can a maintenance plan customer reach a person?
Yes, if you turn on live transfer. When a caller asks for a person, or wants to change or cancel a visit already arranged, it rings the phone you choose. If nobody answers, they're told the team will call back.
