AI receptionist for plumbers.Picks up while you're under the sink.
Avowis answers calls to your plumbing business, day or night. It finds out what's wrong, where the job is and when suits the customer, then texts you the details so you can call back, price the work and set the time yourself.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
Most plumbing calls come in while your hands are full: you're in a crawl space, cutting pipe or talking a customer through a repair. A leaking water heater at 6 a.m. or a backed-up drain on a Sunday rarely waits for voicemail. The caller just rings the next plumber on the list.
A burst pipe or water coming through the ceiling
If anyone is in danger, for example water near the electrics, it tells them to get safe and call 911 first. Then it takes the address and what's happening, notes that it's urgent and texts the message to you.
A slow drain, a running toilet or a dripping tap
It notes the problem in the caller's words, takes the address with ZIP code and asks once whether a day or time suits them, so you can slot it in.
"How much do you charge for a water heater?"
It never guesses a price. It tells the caller the team will go through pricing when they call back, and passes on what they're asking about.
"Do you work in my area?" or "Are you open Saturdays?"
It answers from the service area, hours and FAQs you've approved, and takes a message if the answer isn't there.
Good with callers. Clear for your team.
An example call to a plumbing business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Plumbing receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Riverside Plumbing. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, our kitchen sink is backing up and now the dishwasher won't drain either.
Avowis
Sorry to hear that. I'll pass this to the team. What's the address where you need us, including the ZIP code?
Caller
It's 412 Alder Street, 78704.
Avowis
Thank you. Is there a day or time that suits you best?
Caller
Tomorrow morning if possible. I work from home.
Avowis
Got it, tomorrow morning. And may I have your name?
Caller
Dana Ellis.
Avowis
Thanks, Dana. I've passed your message to the Riverside Plumbing team, and someone will get back to you at this number.
Details from this callNew message from Dana Ellis
Kitchen sink backing up, dishwasher not draining
412 Alder Street, 78704
Prefers tomorrow morning, working from home
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What's wrong, in the caller's own words (leak, clog, no hot water, low pressure)
The service address, including ZIP code
A day or time that suits them, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Takes the address, including ZIP code
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Tell callers how to fix something themselves
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
When it's an emergency
If anyone is in immediate danger, such as fire, a gas smell, sparking wiring, flooding near power or someone stranded on a road, the receptionist tells them to get to safety and call 911 first. For gas, that means leaving the building and calling the gas company from outside. Then it takes the message and notes that it's urgent. It never promises how fast someone will arrive.
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a plumbing business, start with these.
01
Your service area by town or ZIP code, so it can answer "do you come out to…?"
02
Whether you take after-hours and weekend calls, and how you want urgent ones handled
03
The work you do and don't take on: water heaters, sewer lines, remodels, commercial
04
Your hours, and the brands or fixtures you're often asked about
A few good questions.
What plumbing companies ask before the first hello.
What happens with an emergency call at 2 a.m.?
The receptionist answers. If anyone is in danger it tells them to get safe and call 911 first, and for a gas smell it tells them to leave and call the gas company from outside. Then it takes the details, notes that it's urgent and texts you the message. You can also choose to forward after-hours calls to an on-call phone instead.
Will it tell customers how much a job costs?
No. It never states a price or an estimate. If a caller asks, it says the team will go through pricing when they call back, so you price the job once you know what it is.
Does it book jobs into my schedule?
Not today. It asks when suits the customer and passes that on with the message. You or your office confirm the time when you call back.
Can it put a caller through to me?
Yes, if you turn on live transfer. When a caller asks for a person, it rings the phone you choose. If you don't pick up, the caller is told the team will call them back.
Do I need a new phone number?
No. You can forward your existing business number to Avowis, or get a new local number from us.
Will it try to talk customers through a repair?
No. It never gives fix-it-yourself instructions. It takes the details and leaves the advice to you.
