AI receptionist for restoration companies.Answers the 3 a.m. flood call.
Avowis answers calls to your water, fire and mold restoration business, at any hour. It tells anyone in danger to get safe and call 911 first, then takes what happened, the property address with ZIP code and the caller's name, and texts you the message so your team can call back and plan the job.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
Restoration work starts when something has already gone wrong: a supply line lets go overnight, a sump pump quits in a storm, a kitchen fire leaves smoke through the whole house. Those calls come at 2 a.m. and on holiday weekends, often while your crew is already setting up drying equipment on another job. A homeowner standing in an inch of water keeps calling until somebody answers.
Water pouring through a ceiling or standing in the basement
If anyone is in danger, for example water near outlets or the electrical panel, it tells them to get safe and call 911 first. Then it takes the address and what's happening, notes that it's urgent and texts the message to you.
Smoke and soot damage after a fire
It doesn't advise on cleanup or on going back inside. It takes what burned and what the caller says about the damage, plus the address, and passes it on.
A musty smell, or mold found behind drywall
It notes where the caller sees it and how long it's been there if they say, takes the address and asks once whether a day or time suits them for someone to look.
"Do you work with my insurance?" or "How soon can you get here?"
It answers insurance questions only from what you've approved and passes the rest to your team. It never promises an arrival time or a price. Your team covers both when they call back.
Good with callers. Clear for your team.
An example call to a restoration business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Restoration receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Summit Restoration. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, our water heater burst in the basement. There's about two inches of water down there and the carpet's soaked. We got the water shut off.
Avowis
I'm sorry, that sounds stressful. I'll pass this to the team. What's the address, including the ZIP code?
Caller
47 Fairmount Road, 44118.
Avowis
Thank you. Is there a day or time that suits you best?
Caller
Tonight if anyone can come. Otherwise first thing tomorrow.
Avowis
Got it. May I have your name?
Caller
Nora Whitfield. Do you work with insurance companies?
Avowis
Yes, the team works with insurance companies and can go over that with you when they call. Thanks, Nora. I've passed your message to the Summit Restoration team, and someone will get back to you at this number.
Details from this callNew message from Nora Whitfield
Water heater burst in basement, about 2 inches of standing water, carpet soaked
Water supply shut off
47 Fairmount Road, 44118
Tonight if possible, otherwise first thing tomorrow
Asked about working with insurance
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What happened, in the caller's own words (burst pipe, flooding, sewage backup, fire, smoke, mold)
The property address, including ZIP code
A day or time that suits them, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Takes the address, including ZIP code
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Tell callers how to fix something themselves
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
When it's an emergency
If anyone is in immediate danger, such as fire, a gas smell, sparking wiring, flooding near power or someone stranded on a road, the receptionist tells them to get to safety and call 911 first. For gas, that means leaving the building and calling the gas company from outside. Then it takes the message and notes that it's urgent. It never promises how fast someone will arrive.
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a restoration business, start with these.
01
Whether overnight calls go to the AI or forward to an on-call phone
02
The damage you handle: water, sewage, fire and smoke, mold, storm, contents cleaning
03
What you want callers told about insurance, in words you approve
04
Your service area by county or ZIP code
A few good questions.
What restoration companies ask before the first hello.
What happens when a flood call comes in at 3 a.m.?
The receptionist answers. If anyone is in danger it tells them to get safe and call 911 first, and for a gas smell it tells them to leave and call the gas company from outside. Then it takes the details, notes that it's urgent and texts you the message. You can also choose to forward after-hours calls to an on-call phone instead.
Will it tell homeowners what their insurance covers?
No. It only answers from the knowledge you've approved, such as whether you work with insurance companies. Coverage, deductibles and claims are left to your team and the caller's insurer.
Will it promise a crew within the hour?
No. It never promises how fast someone will call back or arrive, and it never gives a price. Your team sets those expectations when they call.
Will it tell callers how to dry things out or clean up mold?
No. It never gives cleanup or do-it-yourself instructions. It takes the details and leaves the advice to your team.
Can it put a caller through to me?
Yes, if you turn on live transfer. When a caller asks for a person, it rings the phone you choose. If you don't pick up, the caller is told the team will call them back.
Can I keep the number adjusters and agents already have?
Yes. Forward your existing business number to Avowis, or get a new local number from us.
