AI receptionist for electricians.Answers while you're working in the panel.
Avowis answers calls to your electrical business, day and night. It notes what the caller needs, from a dead circuit to an EV charger install, where the job is and when suits them, then texts you the message so you can call back, price the work and confirm the time. Callers in danger are told to get safe and call 911 first.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
You can't answer a phone with one hand in a live panel, and you shouldn't try. Between rough-ins, service calls and waiting on the inspector, calls stack up. After a summer storm, half the neighborhood has flickering lights or a breaker that won't hold, and a buyer with an inspection report needs an electrician before closing. Whoever picks up first usually gets the job.
Sparks from an outlet, a burning smell or a panel that's hot to the touch
It tells the caller to get to safety and call 911 first. Then it takes the address and what they saw, notes that it's urgent and texts you the message. It never says how quickly someone will arrive.
Breakers that keep tripping, dead outlets or lights that flicker
It notes what's happening in the caller's words and the address with ZIP code. It doesn't suggest resetting anything or opening the panel.
EV chargers, panel upgrades, generator hookups and new lighting
It takes down the project and passes it on as an estimate request, along with any day or time that suits the caller for a site visit.
"How much to put a 240-volt outlet in my garage?"
It doesn't give prices. It tells the caller the team will go through pricing when they call back, and notes what they asked.
Good with callers. Clear for your team.
An example call to a electrical business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Electrical receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Copperline Electric. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, we just got an electric car and need a charger put in the garage. Our neighbor said we might need a bigger panel first.
Avowis
Congratulations on the new car. I'll pass this to the team. What's the address for the work, including the ZIP code?
Caller
2217 Commonwealth Avenue, 28205. Do you handle the permit, or is that on me?
Avowis
Copperline handles the permit for charger installs. Is there a day or time that suits you best?
Caller
Any weekday after three. Fridays are easiest.
Avowis
Thanks, weekdays after three, Fridays best. And your name, please?
Caller
Priya Raman.
Avowis
Thanks, Priya. I've passed your message to the Copperline Electric team, and someone will get back to you at this number.
Details from this callNew message from Priya Raman
EV charger install in the garage, may need a panel upgrade
2217 Commonwealth Avenue, 28205
Weekdays after 3 p.m., Fridays best
Asked about permits, told Copperline handles them
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What they need in their own words: no power, a tripping breaker, flickering lights, a new circuit or install
The job address, including ZIP code
A day or time that suits them for a visit, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Takes the address, including ZIP code
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Tell callers how to fix something themselves
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
When it's an emergency
If anyone is in immediate danger, such as fire, a gas smell, sparking wiring, flooding near power or someone stranded on a road, the receptionist tells them to get to safety and call 911 first. For gas, that means leaving the building and calling the gas company from outside. Then it takes the message and notes that it's urgent. It never promises how fast someone will arrive.
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a electrical business, start with these.
01
The work you take on: service calls, panel upgrades, EV chargers, generators, new construction, commercial
02
How you want urgent calls handled after hours: the AI answers and texts you, or calls forward to your on-call phone
03
Your service area by town or ZIP code
04
Answers to the questions you hear every week, like whether you pull permits or work on older wiring
A few good questions.
What electrical contractors ask before the first hello.
What does it do if a caller says something is sparking or smoking?
It tells them to get to safety and call 911 first. If they mention a gas smell, it tells them to leave and call the gas company from outside. Then it takes the details, notes that it's urgent and texts you the message. It never promises how fast anyone will get there.
Will it tell callers to flip the breaker back on?
No. It doesn't give electrical advice or troubleshooting steps of any kind. It takes the details and leaves the work to your electricians.
Can it give a price for an EV charger or a panel upgrade?
No. It never states a price or an estimate. It passes the request on and tells the caller the team will go through pricing when they call back.
Can after-hours calls ring my on-call electrician?
Yes. After hours you can let the AI answer, forward calls to an on-call number, or have callers hear a short message and get a text.
Will it confirm a time for the job?
No. It asks once whether a day or time suits the caller and passes it on. You confirm the visit when you call back.
Can it put a builder or a property manager straight through to me?
If you turn on live transfer, a caller who asks for a person is put through to the phone you choose. If you don't answer, they're told the team will call back.
