AI receptionist for solar installers.Answers while your crew is on the roof.
Avowis answers calls to your solar company, day or night. It finds out whether the homeowner wants a new system, a battery or help with panels they already have, takes the address and a good time for them, and texts you the details. Your team handles the site survey, the design and the pricing.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
Solar leads tend to call when the electric bill lands, which is usually when your crew is up on a roof bolting down rails or your designer is on a site survey. A homeowner who has finally decided to look into panels rings two or three installers that evening. The one who picks up first gets the consultation.
"Our power bill doubled this summer. Can you look at putting panels on our house?"
It notes what the homeowner is interested in, takes the address with ZIP code so you can pull up the roof, and asks once when suits them. You get a text with all of it.
An existing customer whose app shows zero production or an inverter error
Troubleshooting stays with your service team. It takes down what they're seeing, the address and their name, and passes it to your service team.
"Roughly what does a system cost?" or "How much would I save?"
It never gives a price, and payback and savings questions stay with your team. It tells the caller the team will go through that when they call back.
"Do you add batteries to systems someone else installed?" or "Do you remove panels for a re-roof?"
It answers from the services and FAQs you've approved. If the answer isn't there, it takes a message so you can reply yourself.
Good with callers. Clear for your team.
An example call to a solar business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Solar receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Mesa Ridge Solar. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, our electric bill just hit a new record and my wife says it's finally time to look at solar. We've got a big roof that faces south.
Avowis
I can pass that to the team. What's the address of the home, including the ZIP code?
Caller
2215 Copper Canyon Drive, 85048.
Avowis
Thank you. Is there a day or time that suits you best?
Caller
Weekday evenings after 5. Can you give me a rough idea of the cost?
Avowis
I'm not able to give pricing, but the team will go through that with you when they call back. May I have your name?
Caller
Marcus Bell.
Avowis
Thanks, Marcus. I've passed your message to the Mesa Ridge Solar team, and someone will get back to you at this number.
Details from this callNew message from Marcus Bell
Interested in a new system, high summer bills, south-facing roof
2215 Copper Canyon Drive, 85048
Prefers weekday evenings after 5
Asked about cost, told the team will follow up
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What they're calling about, in their words (new panels, a battery, a system that's stopped producing, panel removal for a new roof)
The address of the home or building, including ZIP code
A day or time that suits them, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Takes the address, including ZIP code
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a solar business, start with these.
01
The ZIP codes and utility territories you install in, so it can answer "do you cover my area?"
02
Whether you service or add batteries to systems another company installed
03
The panel, inverter and battery brands you work with, which homeowners often ask about by name
04
What you want said about financing, leases and incentives, or leave them out so the team covers them
A few good questions.
What solar installers ask before the first hello.
Will it tell homeowners what a system costs or how much they'll save?
It never gives a price. Payback and savings depend on the roof, the usage and the design, so those stay with your team too: it answers company questions only from what you've approved, and tells the caller your team will go through the rest when they call back.
Can it answer questions about tax credits or net metering?
Add an FAQ about incentives or how your utility credits exported power, and it answers from your approved wording. If you'd rather your sales team handle it, leave it out and it will say the team will confirm and pass the question on.
What about service calls from customers whose system stopped producing?
It takes what they're seeing, the address and their name, and texts it to you. Troubleshooting stays with your service team. If you turn on live transfer, a caller who asks for a person can be put through to the phone you choose.
Does it book site surveys?
No. It asks once when suits the homeowner and passes that on. Your team confirms the survey time when they call back.
Can I import what's already on my website?
Yes. You can import your website, and the facts it finds stay as drafts until you approve them, so nothing about your equipment or warranties goes live without your say.
