"We're moving on the 30th. Do you have a truck?"
It doesn't hold or confirm dates. It takes the date the caller wants and passes it on with the rest of the details, so you can check your crews and confirm it yourself.
AI receptionist for moving companies
AI receptionist for movers. Answers while your crew loads the truck.
Avowis answers calls to your moving company, day or night. It takes the move as the caller describes it, the pickup address and the date they're hoping for, then texts you so you can call back, work out the estimate and confirm the date yourself.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
Moving calls pile up around the end of the month and all through summer, and they come in while you're running crews, wrapping furniture or driving a truck across town. People shopping for movers often call three or four companies in one afternoon. The company that picks up gets the conversation. The rest get a voicemail nobody returns.
A two-bedroom on the third floor, going across town
It takes the move in the caller's own words, which usually covers home size, stairs or elevator and where they're headed, plus the pickup address with ZIP code.
"How much would that cost?"
It never gives a price, an hourly rate or a ballpark. It tells the caller the team will go over pricing when they call back, because you price by the inventory and the distance.
"Do you move pianos?" or "Do you do packing?"
It answers from the services and FAQs you've approved, and takes a message when the answer isn't there.
Good with callers.
Clear for your team.
An example call to a moving business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Moving receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- The move in the caller's own words (home size, stairs or elevator, where they're going, big items)
- The pickup address, including ZIP code
- The date or time they want, if they have one
- Their name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Finds out what the caller needs
- Takes the address, including ZIP code
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a moving business, start with these.
Whether you do local moves, long-distance or both, and the area you start from
Services you offer: packing, piano or safe moves, storage, junk haul-away, office moves
How far ahead customers should call for summer and end-of-month dates
How you do estimates, such as a video walkthrough or an in-home visit, so callers know what to expect
A few good
questions.
What moving companies ask before the first hello.
Will it give callers a moving estimate?
No. It never states a price, an hourly rate or a ballpark. It says the team will go over pricing when they call back, so every estimate comes from you once you know the inventory.
Can it lock in a move date?
No. It takes the date the caller wants and passes it on. You check your trucks and crews and confirm the date when you call back. Nothing is held until you do.
Does it ask about stairs, square footage and big items?
It doesn't run a full survey. It takes the move as the caller describes it, which usually includes home size, floors and anything heavy, and you can read the full transcript before you call back.
The end of the month is chaos for us. Can it keep up?
It picks up the calls that land while you're on the phone with another customer, and handles several side by side, up to the number of simultaneous calls your plan includes. Each one reaches you as a text with the name, number, pickup address and the date they want.
Can customers with a move already arranged reach a person?
Yes, if you turn on live transfer. Callers who ask for a person, or want to change or cancel a move you've already arranged, are put through to the phone you choose. If nobody answers, they're told the team will call back.
Can I keep the number on my trucks and website?
Yes. Forward your existing business number to Avowis, or get a new local number from us.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.