AI receptionist for property managers.Answers tenants at any hour.
Avowis answers calls to your property management company, day or night. It takes what the caller needs in their own words, which for a tenant usually means the property, the unit and what's wrong, plus a good time and their name, then texts your team. It never states rent or promises when maintenance will arrive.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
Property managers spend the day at showings, move-out inspections and vendor walkthroughs, and the office line keeps ringing. Tenants call about a dripping faucet at 9 p.m., a dead garage remote on Sunday or no heat on the first cold night of the year. Prospects call about the two-bedroom on your vacancy list. Missed calls leave tenants feeling ignored and send prospects to the next listing.
"The heat's out in 4B" or water coming through from the unit upstairs
It records the caller's description, including the property and unit if they mention them, and passes the message to your team to assess. It never promises when maintenance will get there.
A running toilet, a broken blind or a dishwasher that won't drain
It takes the request, asks once whether a day or time suits them, and passes it on so your maintenance tech can plan the visit.
A prospect asking about the two-bedroom on Elm Street
It answers from the listing details you've approved, such as pets or parking, but never states the rent. It takes their name and a good time, and your leasing team follows up. It doesn't schedule showings.
A question about a rent payment, a lease renewal or a move-out
It takes the message and tells the caller the team will call back. With live transfer on, a caller who asks about a bill or a payment change, wants to change or cancel something already arranged, or asks for a person can ring the phone you choose instead.
Good with callers. Clear for your team.
An example call to a property management business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Property Management receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Oakridge Property Management. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, I'm a tenant at 220 Birch Lane, unit 3. The kitchen sink is leaking under the cabinet and there's water on the floor.
Avowis
Thanks for letting us know. I'll pass this to the team. Is there a day or time that suits you best?
Caller
Any time today. If I'm out, it's fine for maintenance to go in.
Avowis
Got it, any time today, and it's fine to enter if you're out. And may I have your name?
Caller
Luis Ortega.
Avowis
Thanks, Luis. I've passed your message to the Oakridge Property Management team, and someone will get back to you at this number.
Details from this callNew message from Luis Ortega
Tenant, 220 Birch Lane, unit 3
Kitchen sink leaking under the cabinet, water on the floor
Any time today; OK to enter if not home
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What they need, in their own words: for a tenant, usually the property, the unit and what's wrong
A day or time that suits them, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a property management business, start with these.
01
The buildings and neighborhoods you manage, so it can answer "do you manage…?"
02
Your tenant portal for rent payments and routine requests, so it can point tenants to it
03
Current vacancies and the details you're happy to share, such as bedrooms, pet policy, parking and move-in date, but not rent
04
Your office hours, and whether after-hours calls should forward to an on-call maintenance phone
A few good questions.
What property management companies ask before the first hello.
What happens when a tenant calls at night with no heat or a leak?
The receptionist answers, records the tenant's description, including the property and unit if they mention them, and texts the message to your team to assess. It never promises when someone will arrive. You can also forward after-hours calls to an on-call maintenance phone instead.
Will it tell prospects what the rent is?
No. It never states rent amounts. It answers the listing details you've approved and tells the caller your leasing team will follow up.
Can it schedule showings?
No. It takes the prospect's preferred time with the message, and your leasing team confirms the showing.
Does it connect to our property management software?
Not today. It doesn't create work orders or see tenant ledgers. Each message comes to you as a text, and the full transcript is in your Avowis dashboard.
Will it tell a tenant how to fix the problem themselves?
Repair advice stays with your team. It takes the details and passes them on. It answers company questions only from what you've approved, and says the team will confirm anything else.
Can we keep our office number?
Yes. You can forward your existing number to Avowis, or get a new local number from us.
