"My doodle is getting matted. Can I get him in for a full groom?"
It notes the pet and what they need in the owner's words, asks once which day suits them, and takes their name. You confirm the appointment when you call back.
AI receptionist for groomers, boarding kennels, dog daycares and trainers
AI receptionist for pet businesses. Answers while you're elbow-deep in a bath.
Avowis answers calls to your grooming, boarding, daycare or training business, day and night. It finds out what the pet needs, asks which day or dates suit the owner, takes their name and texts the request to you. Your team confirms the appointment or the stay and goes through pricing.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
You can't answer a phone with a wet doodle on the table or a dryer running, and a room full of barking dogs drowns out the ring anyway. Then the holidays come and every family going away calls about boarding in the same two weeks. Owners who can't get through try the next kennel, and those spots fill fast.
Boarding over Thanksgiving, Christmas or spring break
It takes down the dates the owner wants and passes them on, so you can check the kennel before you reply. It never says a spot is held.
"What shots does my dog need for daycare?" or "Do you take cats?"
It answers from the vaccine rules, services and FAQs you've approved, and takes a message if the answer isn't there.
"How much is a bath and nail trim?"
It never quotes a price. Breed, size and coat change the work, so it tells the caller the team will go through pricing when they call back.
Good with callers.
Clear for your team.
An example call to a pet services business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Pet Services receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- What the pet needs, in the owner's words (a groom, a nail trim, boarding dates, daycare, training), along with the pet's name if they give it
- A day, time or set of dates that suits them, if they have one
- Their name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Finds out what the caller needs
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a pet services business, start with these.
Your vaccine requirements, written exactly as you want them repeated to owners
Which animals, breeds and sizes you take, and anything you don't, such as cats, intact males or dogs that need a muzzle
Your drop-off and pick-up windows, and how holiday boarding works
Whether new daycare dogs need a temperament test or trial day first
A few good
questions.
What groomers, boarding kennels, dog daycares and trainers ask before the first hello.
Will it book grooming appointments or boarding stays?
No. It takes the day or dates the owner wants and passes them on. Your team checks the book and confirms, so it never promises a run or a table slot you don't have.
Will it tell callers what a groom costs?
No. It never states a price. It tells the caller the team will go through pricing when they call back, once you know the breed and the state of the coat.
Can it answer vaccine and policy questions?
Yes, from what you approve. Add your vaccine rules, cancellation policy and drop-off times as FAQs and it repeats them. Anything you haven't covered, it takes as a message.
What if an owner calls about a sick or injured pet?
It takes the message for your team. It answers company questions only from what you've approved and says the team will confirm anything else, so add an FAQ pointing owners to their vet or the nearest emergency animal hospital and it can share that.
What about owners who want to change or cancel a boarding stay?
If you turn on live transfer, callers who want to change or cancel something already arranged are put through to the phone you choose. If nobody answers, they're told the team will call back.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.