Boosters, an annual wellness exam or a new puppy's first visit
It takes a brief reason, and the pet's name if the owner offers it, asks once whether a day or time suits them, gets the owner's name and texts your team to confirm.
AI receptionist for veterinary clinics
AI receptionist for vet clinics. Answers while you're in the exam room.
Avowis answers calls to your veterinary clinic, day or night. It takes a brief reason for the call, the pet's name if the owner offers it, a preferred day or time and the owner's name, then texts the message to your team. It never gives veterinary advice, and your front desk confirms every appointment.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
A vet front desk is checking in a nervous dog, cashing out a cat in a carrier and answering a tech's question, all while the phone rings. Vaccine reminder cards and spring flea-and-tick season bring waves of calls, and new puppy owners call with a list of questions. A pet owner who can't get through about an itchy ear or a booster often tries the next clinic.
"My dog ate chocolate" or "My cat is struggling to breathe"
It never says whether something is serious. For an emergency such as suspected poisoning, trouble breathing, collapse, a seizure or being hit by a car, it tells the caller to contact the nearest emergency animal hospital right away and stops taking the message.
"Can I get more of Bella's flea medication?" or a diet question
It gives no opinion on medication, food or treatment and can't see records. It takes the request as a message for your team.
"Do you see rabbits?" or "How much are vaccines?"
It answers from the species and services you've approved. It never quotes a price and tells the caller the team will go through costs on the callback.
Good with callers.
Clear for your team.
An example call to a veterinary business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Veterinary receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- A brief reason for the call (vaccines, wellness exam, a new problem, a refill request), and the pet's name if the owner offers it
- A day or time that suits them, if they have one
- The owner's name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Takes a brief reason for the call
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Animal emergencies
The receptionist is not a vet and never gives veterinary advice. If a pet may be in danger it tells the caller to contact the nearest emergency animal hospital right away. Otherwise it takes a brief reason for the call, and the pet's name if the caller offers it.
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a veterinary business, start with these.
The species you see: dogs and cats only, or also rabbits, birds, reptiles or pocket pets
Whether you're taking new patients, and what records to bring from a previous vet
The services you offer, such as dental cleanings, spay and neuter, boarding or grooming
Your hours, and whether after-hours calls should forward to an on-call vet
A few good
questions.
What veterinary clinics ask before the first hello.
Will it tell an owner whether their pet needs to come in?
No. It never gives veterinary advice, a diagnosis or an opinion on symptoms, medication, food or treatment. It takes a brief reason and tells the caller the team will get back to them.
What happens when someone calls with a pet emergency?
It tells them to contact the nearest emergency animal hospital right away and stops taking the message. You can also choose to forward after-hours calls to an on-call number instead.
Can it take medication refill requests?
It takes them as messages with a brief reason, and the pet's name if the owner gives it. It can't see records or approve anything. Your team handles the refill from there.
Does it book into our practice-management software?
No. It doesn't connect to your scheduling system and doesn't book, move or confirm appointments. It passes on a preferred time and your front desk confirms.
Will it quote prices for vaccines, dentals or spays?
No. It never states a price. It tells the caller the team will go through costs when they call back.
Can a client reach a person?
Yes, if you turn on live transfer. When a caller asks for a person, it rings the phone you choose. If nobody answers, the caller is told the team will call back.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.