A patient asking for a sick visit or an annual physical
It takes a brief reason only, never asks about symptoms, asks once whether a day or time suits them, gets their name and texts your staff to confirm.
AI receptionist for medical practices and clinics
AI receptionist for medical practices. Answers while your staff are with patients.
Avowis answers calls to your medical practice or clinic, including the 8 a.m. rush and calls after you close. It takes a brief reason for the call, a preferred day or time and the caller's name, then texts the message to your staff. It never gives medical advice, and your team confirms any appointment.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
A family practice front desk handles appointment requests, refill calls, referral follow-ups and "are my labs back?" while checking in a full waiting room. Monday mornings and the start of cold and flu season bring a wall of calls at opening. Patients stuck on hold hang up, try again at lunch, and some give up for the day.
"Can you send in a refill?" or "Are my lab results back?"
It can't see charts, results or prescriptions and says nothing about them. It notes a brief reason, such as a refill request, and passes it to your staff.
A caller describing chest pain, trouble breathing or signs of a stroke
It tells them to call 911 now and stops taking the message. For thoughts of self-harm or a mental health crisis, it tells them to call 988.
"Are you taking new patients?" or "Do you accept Medicare?"
It answers from the FAQs you've approved. It doesn't check coverage or eligibility, and if the answer isn't there it takes a message.
Good with callers.
Clear for your team.
An example call to a medical practices business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Medical Practices receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- A brief reason for the call (physical, sick visit, refill request, a question about a referral), and nothing about symptoms or history
- A day or time that suits them, if they have one
- Their name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Takes a brief reason for the call
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Patient safety
The receptionist is not a clinician. It never gives medical advice, a diagnosis or triage. If a caller describes an emergency it tells them to call 911 now, or 988 in a mental health crisis, and stops taking the message. Otherwise it asks only for a brief reason for the call.
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a medical practices business, start with these.
Which providers are taking new patients, and whether you see children
Your hours, including any early, evening or weekend clinic times
How refill and referral requests work at your practice, so it can explain the process without discussing anyone's care
Your address, parking, which entrance to use and your lab or imaging hours
A few good
questions.
What medical practices and clinics ask before the first hello.
Will it tell patients whether they need to be seen?
No. It never gives medical advice, a diagnosis or triage, and never offers an opinion on symptoms, medication or treatment. It takes a brief reason and tells the caller the team will get back to them.
What does it do if a caller describes an emergency?
It tells them to call 911 now, or 988 for a mental health crisis, and stops taking the message. You still see the call and its transcript in your dashboard.
Can it handle prescription refill requests?
It takes them as messages with a brief reason. It can't see the chart, check the medication list or contact a pharmacy. Your staff handle the request from there.
Does it connect to our EHR or scheduling system?
No. It doesn't access patient records or any practice-management system, and it doesn't book, reschedule or confirm appointments. It passes on a preferred time and your staff confirm.
Will it ask patients for insurance details?
No. It never asks for medical history, records or insurance details, and it doesn't check eligibility. If you've approved an answer about which plans you accept, it can share that.
Can a patient still reach a person?
Yes, if you turn on live transfer. When a caller asks for a person, it rings the phone you choose. If nobody picks up, the caller is told the team will call back.
Is Avowis HIPAA compliant?
Avowis does not offer a HIPAA business associate agreement today. The receptionist is built to take only a brief reason for the call and never asks for medical history, records or insurance details, but you should decide whether that fits your obligations before using it.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.