AI receptionist for auto repair shops.Picks up while the service writer is busy.
Avowis answers calls to your auto repair shop, day or night. It finds out what the car is doing or what service the customer wants, asks when they'd like to bring it in, and texts the details to you. Your service writer prices the work and confirms the drop-off.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
The phone at a repair shop rings hardest at 8 a.m., when the service writer is checking in a line of drop-offs and the techs are under lifts. Lunchtime brings the "is my car ready?" calls on top of new customers. When it rings out, a driver with a check engine light just calls the next shop on the map.
A check engine light, grinding brakes or a car that won't start
It notes the symptoms in the caller's words, and the vehicle if they mention it, asks once when they could bring it in, and texts you the message. Diagnosis and advice stay with your team: it passes on the details and any questions the caller has.
"How much for front brakes?" or "What do you charge for an oil change?"
It never quotes a price, even for routine work. It tells the caller the team will go through pricing when they call back.
"Is my car ready yet?"
It can't see your shop system, so it takes a message for the service desk. If you turn on live transfer, a caller who asks for a person rings straight through to the counter phone.
"Do you work on diesels?" or "Do you do state inspections?"
It answers from the makes, services and FAQs you've approved, and takes a message if the answer isn't there.
Good with callers. Clear for your team.
An example call to a auto repair business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Auto Repair receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Kessler Auto & Tire. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, my check engine light came on this morning and the car's shaking a bit when I'm stopped at lights. It's a 2016 Accord.
Avowis
Thanks, I'll pass that to the team. Is there a day or time that suits you best?
Caller
Could I drop it off Thursday before work, around 7:30? And is it okay to keep driving it until then?
Avowis
I've noted Thursday around 7:30, and I'll include your question about driving it so the team can answer it when they call back. May I have your name?
Caller
Luis Ortega.
Avowis
Thanks, Luis. I've passed your message to the Kessler Auto & Tire team, and someone will get back to you at this number.
Details from this callNew message from Luis Ortega
2016 Accord: check engine light on, shaking at idle
Would like to drop off Thursday around 7:30 a.m.
Asked whether it's okay to keep driving it
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What the car is doing or what service they want, in their words, including the year, make and model if they mention it
A day or time they'd like to bring the car in, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a auto repair business, start with these.
01
The makes you do and don't work on: European, diesel, hybrid, EV, fleet vans
02
Your services, such as state inspections, alignments, tires, AC and transmission work
03
Your hours, early drop-off and after-hours key drop, so it can answer "can I leave it overnight?"
04
Whether you offer a shuttle or loaners, and the towing company you send customers to
A few good questions.
What auto repair shops ask before the first hello.
Will it tell customers whether their car is safe to drive?
Diagnosis and advice stay with your team. It writes down the symptoms and any questions the caller has, and your team answers them when they call back. It answers company questions only from what you've approved, and says the team will confirm anything else.
Will it give a ballpark on brakes or an oil change?
No. It never states a price, even for routine services. It tells the caller the team will go through pricing when they call back.
Can it tell a customer when their car will be ready?
No. It doesn't connect to your shop management software, so it can't see repair status. It takes a message, or puts the caller through to your counter if you've turned on live transfer and they ask for a person.
Does it book drop-off times?
No. It asks once when the customer would like to bring the car in and passes that on. Your service writer confirms the time.
What if a customer calls upset about a repair?
With live transfer on, callers who are unhappy about past work, or who ask about a refund or a payment, are put through to the phone you choose. If nobody picks up, they're told the team will call back.
Do I need a new phone number?
No. You can forward your shop's existing number to Avowis, or get a new local number from us.
