AI receptionist for towing and roadside assistance companies
AI receptionist for towing companies.Answers while your drivers are hooking up.
Avowis answers calls to your towing and roadside business, around the clock. It tells anyone in danger to get to safety and call 911, then finds out what happened, where the vehicle is and who's calling, and texts you the details. You decide which truck goes and what it costs.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
In a small towing outfit the person who answers the phone is often the person driving the truck. You're winching a car out of a ditch or loading a flatbed on a highway shoulder, and the phone keeps ringing. A stranded driver who gets voicemail won't wait. They call the next number in the search results.
A car broken down on a highway shoulder or an exit ramp
It tells the caller to get somewhere safe, away from traffic, and to call 911 if they're in danger. Then it takes where the vehicle is, notes that it's urgent for your team and texts you the message. It never promises an arrival time.
A dead battery, a flat tire, keys locked in the car, or a car stuck in mud or snow
It notes what the caller needs in their words, where the vehicle is with ZIP code, and their name, so you can send the right truck.
"How much to tow my car 20 miles to my mechanic?"
It never quotes a tow. It tells the caller the team will go over pricing when they call back.
"You towed my car from the apartment lot. How do I get it back?"
It answers from the impound yard address, release hours and paperwork you've approved, and takes a message if the answer isn't there.
Good with callers. Clear for your team.
An example call to a towing business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Towing receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Hartley's Towing & Recovery. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, my car just died on the on-ramp and I've got my son with me. I need a tow as soon as someone can get here.
Avowis
If you're in danger, get to a safe spot away from traffic and call 911 first. I'll mark this as urgent for the team. Where is the vehicle right now, including the ZIP code if you know it?
Caller
We're out of the car, behind the guardrail. It's the northbound ramp onto Route 9 at exit 14, I think 12508.
Avowis
Thank you. Is there a day or time that suits you best?
Caller
Right now, please. As soon as anyone can come.
Avowis
Got it. And may I have your name?
Caller
Keisha Morgan. It's a silver Camry.
Avowis
Thanks, Keisha. I've passed your message to the Hartley's Towing & Recovery team, and someone will get back to you at this number.
Details from this callNew message from Keisha Morgan
Silver Camry broken down, needs a tow; caller and child out of the car behind the guardrail
Northbound on-ramp to Route 9 at exit 14, 12508
Wants someone as soon as possible
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What happened and what they need, in their words (a tow, a jump start, a tire change, a lockout, a winch-out)
Where the vehicle is: a street address, or the road, exit or mile marker, with ZIP code
When they need you, which can simply be "as soon as possible"
Their name, and a callback number if their caller ID is withheld
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Takes the address, including ZIP code
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Tell callers how to fix something themselves
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
When it's an emergency
If anyone is in immediate danger, such as fire, a gas smell, sparking wiring, flooding near power or someone stranded on a road, the receptionist tells them to get to safety and call 911 first. For gas, that means leaving the building and calling the gas company from outside. Then it takes the message and notes that it's urgent. It never promises how fast someone will arrive.
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a towing business, start with these.
01
The towns, highways and ZIP codes you cover, so it can answer "do you come out to…?"
02
What your trucks handle: flatbed, wheel-lift, motorcycles, medium or heavy duty, long-distance transport
03
Your impound or storage yard address, release hours and what owners need to bring
04
How you want night calls handled: answered and marked urgent, or forwarded to the driver on call
A few good questions.
What towing and roadside assistance companies ask before the first hello.
What does it say to someone stranded on a busy road?
It tells them to get to safety, away from traffic, and to call 911 first if they're in danger. Then it takes where the vehicle is and what happened, notes that it's urgent for your team and texts you the message.
Can it dispatch a truck?
No. Avowis doesn't dispatch. It texts you each message with the location and details, and you or your dispatcher send the truck.
Will it give the caller an ETA?
Never. It doesn't promise how fast anyone will call back or arrive, because only you know where your trucks are. It tells the caller the team will get back to them at their number.
Will it quote a tow or a jump start?
No. It never states a price. Distance, vehicle type and the time of night all change the price, so it tells the caller the team will cover pricing when they call back.
Can it handle calls from people whose car we impounded?
Yes, for the questions you've answered in setup. Add your yard address, release hours and what paperwork owners need, and it gives those answers. Anything else becomes a message, and with live transfer on, a caller who asks for a person can be put through.
Can I send night calls straight to my on-call driver?
Yes. After hours you can let the receptionist answer, forward calls to an on-call number, or have callers hear a short message and get a text.
