AI receptionist for locksmiths.Picks up while you're rekeying.
Avowis answers calls to your locksmith business, around the clock. It finds out whether the caller is locked out of a house, a car or a business, takes the address with ZIP code and their name, then texts you so you can call back, give your price and decide when to head over.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
Lockouts don't keep business hours. The calls come at 11 p.m. outside a restaurant, at 6 a.m. when someone steps out for the paper and the door swings shut, and while you're halfway through rekeying a rental or picking a stubborn cylinder. Someone standing on their porch won't leave a voicemail. They search again and call whoever answers first.
Locked out of a house, an apartment or a car
If someone is in danger, like a child shut in a hot car, it tells the caller to call 911 first, then takes the message and marks it urgent. For an ordinary lockout it takes the address, what's locked and the caller's name, and texts it to you.
A rekey after moving in, or new locks after a break-in
It notes the job in the caller's words, including how many doors if they say, takes the address with ZIP code and asks once whether a day or time suits them.
A lost car key or a fob that stopped working
It writes down what the caller says about the car, usually the make, model and year, along with where it's parked, so you can check whether you can cut and program that key before you call back.
"How much for a lockout?"
It never names a price, not even a service call fee. It tells the caller the team will go over pricing when they call back, so every number a customer hears comes from you.
Good with callers. Clear for your team.
An example call to a locksmith business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Locksmith receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Keystone Lock & Key. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, I locked myself out of my apartment. My keys are on the kitchen counter and my roommate's away.
Avowis
Sorry about that. I'll pass this to the team. What's the address where you need someone, including the ZIP code?
Caller
2215 Linden Avenue, unit 4, 55405.
Avowis
Thank you. Is there a day or time that suits you best?
Caller
As soon as anyone can. I'm sitting in the lobby.
Avowis
Understood. May I have your name?
Caller
Priya Shah. Will they need to see ID? My wallet's inside too.
Avowis
The team asks for proof that you live at the address before opening a door, and they'll go over that when they call. I've noted that your ID is inside. Thanks, Priya. I've passed your message to the Keystone Lock & Key team, and someone will get back to you at this number.
Details from this callNew message from Priya Shah
Locked out of apartment, keys inside
2215 Linden Avenue, unit 4, 55405
Wants someone as soon as possible, waiting in the lobby
Wallet and ID are inside, asked about proof of residence
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What's locked and what they need, in their own words (house, car, business, safe, rekey, new key)
The address or where the car is parked, including ZIP code
A day or time that suits them, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Takes the address, including ZIP code
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Tell callers how to fix something themselves
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
When it's an emergency
If anyone is in immediate danger, such as fire, a gas smell, sparking wiring, flooding near power or someone stranded on a road, the receptionist tells them to get to safety and call 911 first. For gas, that means leaving the building and calling the gas company from outside. Then it takes the message and notes that it's urgent. It never promises how fast someone will arrive.
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a locksmith business, start with these.
01
Your service area by town or ZIP code, so it can answer "do you come out to my area?"
02
Which work you take on: residential, automotive, commercial, safes, access control, and the car makes you can cut and program keys for
03
Your proof-of-residence or ownership policy, so callers know to have ID or a registration ready
04
Whether you want late-night lockouts answered by the AI or forwarded to an on-call phone
A few good questions.
What locksmiths ask before the first hello.
What happens with a lockout call at 2 a.m.?
The receptionist answers. If someone is in danger, such as a child locked in a car, it tells the caller to call 911 first and marks the message urgent. Otherwise it takes the address, what's locked and the caller's name, and texts it to you. You can also choose to forward after-hours calls to your own phone instead.
Will it give callers a price for a lockout?
No. It never states a price or a service fee. If a caller asks, it says the team will go over pricing when they call back.
Can it check that the caller really lives there?
No. It takes the name and address and passes them on. Checking ID or proof of ownership stays with you on site. If you add your ID policy to your FAQs, it can tell callers what to have ready.
Does it tell callers how long until I get there?
No. It never promises how fast someone will call back or arrive. You set that expectation when you ring them back.
Can it put a caller through to me?
Yes, if you turn on live transfer. When a caller asks for a person, it rings the phone you choose. If you don't pick up, the caller is told the team will call them back.
Will it try to talk someone through opening a lock?
No. It never gives do-it-yourself instructions. It takes the details and leaves the work to you.
