New floors for a room or a whole level: hardwood, LVP, tile or carpet
It notes the rooms and the floor type in the caller's words, takes the address with ZIP code and asks when suits them for a measure.
AI receptionist for flooring companies
AI receptionist for flooring companies. Answers while the saw is running.
Avowis answers calls to your flooring business, day or night. It notes which rooms the caller wants done and the kind of floor they're after, takes the address and a good time for a measure, then texts you the details so you can call back, price the job and confirm the visit.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
Installers spend the day kneeling with a pull bar, a flooring nailer or a trowel of thinset, and whoever minds the showroom phone is often out measuring. Calls bunch up before the holidays, when people want new floors down before family arrives, and from sellers trying to finish before a listing goes live. Someone calling for a flooring quote rarely leaves a message. They ring the next name on the list.
Refinishing worn or scratched hardwood
It passes on what the caller describes, like pet scratches or a finish that's gone gray, so you know the job before you call back.
"How much per square foot for installed LVP?"
It never gives a per-square-foot price. The caller hears that the team will go through pricing when they call back.
"Do you move furniture?" or "Do you haul the old carpet away?"
It answers from the FAQs you've approved, and takes a message when it doesn't have the answer.
Good with callers.
Clear for your team.
An example call to a flooring business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Flooring receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- What they want done in their words: which rooms, and the floor they have in mind
- The address, including ZIP code
- A day or time that suits them for a measure, if they have one
- Their name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Finds out what the caller needs
- Takes the address, including ZIP code
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a flooring business, start with these.
The floors you install and refinish: site-finished hardwood, engineered wood, LVP, laminate, tile, carpet
Whether you handle furniture moving, old floor removal, subfloor repair and stairs
Whether you sell material, install, or both, and your showroom hours if you have one
Your service area by town or ZIP code
A few good
questions.
What flooring companies ask before the first hello.
Will it give callers a price per square foot?
No. It never states a price or an estimate. It tells callers the team will go through pricing when they call back, so you can price the job once you've measured and seen the subfloor.
Can it set up the measure appointment?
No. It takes the caller's preferred day or time and passes it on. You or your office confirm the measure when you call back.
Can it answer questions about the products we carry?
Yes, from knowledge you approve. You can import your website, and anything it picks up stays a draft until you approve it, so a discontinued line doesn't slip through.
What about callers whose floor was damaged by a leak?
It takes their message like any other. Advice on drying the floor or what to pull up stays with your team: it answers company questions only from what you've approved, and says the team will confirm anything else.
Can a caller ask to speak to someone at the showroom?
Yes, if you turn on live transfer. When a caller asks for a person, it rings the one phone you choose. If nobody picks up, they're told the team will call back.
Do I keep my number?
Yes. Forward your existing business number to Avowis, or get a new local US number from us.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.