Winged bugs by a window, or "Is this termites?"
Identifying the pest and choosing a treatment stay with your team. It notes what the caller is seeing and where in the house, takes the address and passes it on for you to inspect.
AI receptionist for pest control companies
AI receptionist for pest control. Answers mid-treatment.
Avowis answers calls to your pest control business, including the ones that come in while you're in an attic or walking a perimeter. It takes what the caller is seeing, the address with ZIP code and a time that suits them, then texts you so you can call back, recommend a treatment and set the visit.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
Pest calls come in waves with the seasons. Termites swarm on the first warm spring days, wasps build under every eave by midsummer, and mice move indoors as soon as the nights turn cold. Your techs are up in attics and out with a backpack sprayer. Someone who just saw a roach run across the kitchen wants an answer now, and if nobody picks up, they call the next company.
A wasp or hornet nest by the front door
It takes where the nest is and the address with ZIP code. If you've approved an answer about bees and whether you remove them or refer them on, it can share that.
A termite inspection for a home sale
It takes the property address and any deadline the caller gives, like a closing date, and passes it on so you can see how much time you have.
"How much is a quarterly plan?"
It never quotes a plan or a one-time treatment. It tells the caller the team will go over pricing when they call back.
Good with callers.
Clear for your team.
An example call to a pest control business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Pest Control receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- What they're seeing and where, in their own words (ants, roaches, mice, wasps, termites, bed bugs)
- The property address, including ZIP code
- A day or time that suits them, if they have one
- Their name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Finds out what the caller needs
- Takes the address, including ZIP code
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a pest control business, start with these.
The pests you treat and the ones you don't, such as bees, wildlife or bed bugs
Whether you sell recurring plans, one-time treatments or both
Whether you do termite inspections and reports for home sales
What you want callers told about kids and pets during a treatment, in words you approve
A few good
questions.
What pest control companies ask before the first hello.
Will it tell callers what kind of bug they have?
Identification and treatment advice stay with your team. It writes down what the caller describes, where they're seeing it and for how long if they say, and passes it on. It answers company questions only from what you've approved, and says the team will confirm anything else.
Customers always ask if treatments are safe for pets and kids. What does it say?
Only what you've approved. If you add your answer to the FAQs, it shares it. If not, it notes the question in the message so you can answer it when you call back.
Will it quote a quarterly plan or a treatment?
No. It never states a price. If a caller asks, it says the team will go over pricing when they call back.
Can it put a new customer on my service route?
No. It takes the day or time the caller prefers and passes it on. Your office confirms the visit and fits it into your routes.
What about plan customers calling about a bill or a re-service?
It takes a message by default. If you turn on live transfer, callers who ask for a person, ask about a bill, a refund or a payment change, want to change or cancel a visit already arranged, or are unhappy with a treatment are put through to the phone you choose. If nobody answers, they're told the team will call back.
Do I need a new phone number?
No. You can forward your existing business number to Avowis, or get a new local number from us.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.