A pool that turned green or cloudy
Water chemistry advice stays with your team. It notes what the owner is seeing, any event they mention, and the address, and passes it on.
AI receptionist for pool and spa service companies
AI receptionist for pool service companies. Answers between stops.
Avowis answers calls to your pool and spa business while you're out on your route. It takes what's going on with the pool or hot tub, the address with ZIP code and a time that suits the owner, then texts you so you can call back, price the work and fit it in.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take.
Answered while you work.
Pool techs spend the day driving a route with wet hands, a test kit and a pole in the water. The calls stack up when you can least take them: openings in spring, green pools after the first heat wave, pump and heater trouble all summer, closings in the fall. An owner with a party on Saturday and a green pool keeps dialing until somebody picks up.
A pump that won't prime, a heater that won't fire, or a leak
It writes down the equipment problem in the caller's words, including any error code or noise they mention, so you have an idea what you're dealing with before you call back.
Opening or closing the pool for the season
It takes the address and the week the caller wants, and passes it on. You confirm the date once you see how your opening list is filling up.
"Do you have room on your weekly route?"
It answers from what you've approved, including whether you're adding weekly customers, and never states a monthly price. The team goes over pricing when they call back.
Good with callers.
Clear for your team.
An example call to a pool & spa business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Pool & Spa receptionistIllustrative call · names are made up
ExampleYou get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of.
And what it leaves to you.
Details it collects
- What's wrong, in the caller's own words (green water, pump, filter, heater, leak, opening or closing)
- The address of the pool or spa, including ZIP code
- A day or time that suits them, if they have one
- Their name, and a callback number if their caller ID is hidden
It will
- Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
- Finds out what the caller needs
- Takes the address, including ZIP code
- Asks when suits the caller, and passes that on for your team to confirm
- Answers questions about your business only from what you approve, and says the team will confirm anything else
- Texts you each message and keeps the full transcript in your dashboard
- Can transfer callers who ask for a person to your phone, if you turn that on
- If it can't take a call, offers the caller voicemail and sends it to you
It won’t
- Confirm or hold an appointment time. Your team confirms
- State a price, rate or estimate. Your team follows up on pricing
- Give a callback or arrival time. Your team decides when
- Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
Your business.
In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a pool & spa business, start with these.
The towns or ZIP codes your routes cover
Whether you're taking new weekly customers this season
Equipment work you take on: pumps, filters, heaters, automation, salt systems, hot tubs
When your openings and closings start each year, so callers know when to get on the list
A few good
questions.
What pool and spa service companies ask before the first hello.
Will it tell an owner how to clear a green pool?
Dosing and do-it-yourself advice stay with your team. It takes what the owner is seeing and passes it on. It answers company questions only from what you've approved, and says the team will confirm anything else.
Can it quote weekly service?
No. It never states a price, even for a standard weekly visit. It says the team will go over pricing when they call back.
Can it add someone to my route?
No. It takes the day or time the owner prefers and passes it on. You decide where they fit and confirm the start when you call back.
Spring openings swamp us. Will it keep up?
It picks up while you're at another pool, and handles several calls side by side, up to the number of simultaneous calls your plan includes. Each one reaches you as a text with the name, number, address and what they need, plus the full transcript in your dashboard.
What if a weekly customer calls upset about a missed visit?
If you turn on live transfer, callers who are unhappy with past work, or ask for a person, are put through to the phone you choose. If nobody answers, they're told the team will call back.
Do I need a new phone number?
No. You can forward your existing business number to Avowis, or get a new local number from us.
Make room for
what you do best.
Start your free trial Free for 14 days or 100 call minutes.
Keep your business number.