AI receptionist for tree services.Answers while you're up in the canopy.
Avowis answers calls to your tree service, including the ones after a storm. It finds out what's happened or what the customer wants done, takes the address and a good time, and texts you the details. Your team looks at the tree, prices the work and sets the day.
Free trial: 14 days or 100 call minutes, whichever comes first.
Keep your business number Answers you approve Your team confirms appointment times
The calls you can’t take. Answered while you work.
Nobody hears a phone over a chainsaw or a chipper, and nobody answers one halfway up a spar. Then a storm rolls through and every homeowner with a limb on the garage calls at once, while your crews are already out. The calls you miss that night are the jobs someone else gets.
A tree down on a house, a car or across the driveway after a storm
If anyone is in danger, or a limb is tangled in power lines, it tells them to keep clear and call 911 first. Then it takes the address and what came down, notes that it's urgent for your team and texts you the message. It never promises when a crew will get there.
Pruning, crown thinning, a dead tree that needs to come out, or stump grinding
It notes the job in the caller's words, takes the address with ZIP code and asks once when suits them, so you can plan an estimate visit.
"How much to take down a big oak by the fence?"
It never guesses. Height, access and what's underneath change the price, so it tells the caller the team will go over pricing when they call back.
"Are you insured?" or "Do you haul the wood away?"
It answers from the FAQs you've approved and takes a message if the answer isn't there.
Good with callers. Clear for your team.
An example call to a tree service business, start to finish.
Honest from the first helloEvery call opens by saying it’s the automated assistant and that the call may be transcribed.
You’re always in the loopA short text with the request, and the full transcript in your inbox.
Leaves the decisions to youYour team confirms times and follows up on pricing when you call back.
Tree Service receptionistIllustrative call · names are made up
Example
Avowis
Thanks for calling Canopy Brothers Tree Care. This is the automated assistant, and this call may be transcribed. How can I help you today?
Caller
Hi, a big limb snapped off our silver maple in the wind last night. Nobody's hurt, but it's lying across the garage roof.
Avowis
I'm glad no one is hurt. If anything shifts or anyone is in danger, get clear and call 911 first. I'll mark this as urgent for the team. What's the address, including the ZIP code?
Caller
88 Linden Hollow Road, 44131.
Avowis
Thank you. Is there a day or time that suits you best?
Caller
Anytime today. I'm home all day.
Avowis
Got it. And may I have your name?
Caller
Theresa Kowalski.
Avowis
Thanks, Theresa. I've passed your message to the Canopy Brothers Tree Care team, and someone will get back to you at this number.
Details from this callNew message from Theresa Kowalski
Large maple limb down on the garage roof after last night's wind, no injuries
88 Linden Hollow Road, 44131
Home all day, any time today
Call back on the number they called from
You get a short text alert with the caller’s request and a link. The full transcript is in your Avowis inbox.
What it takes care of. And what it leaves to you.
Details it collects
What's happened or what they want done, in their words (limb on the roof, tree across the drive, removal, pruning, stump grinding)
The property address, including ZIP code
A day or time that suits them, if they have one
Their name, and a callback number if their caller ID is hidden
It will
Answers calls day and night, up to your plan's number of simultaneous calls, and tells callers it's an automated assistant and the call may be transcribed
Finds out what the caller needs
Takes the address, including ZIP code
Asks when suits the caller, and passes that on for your team to confirm
Answers questions about your business only from what you approve, and says the team will confirm anything else
Texts you each message and keeps the full transcript in your dashboard
Can transfer callers who ask for a person to your phone, if you turn that on
If it can't take a call, offers the caller voicemail and sends it to you
It won’t
Confirm or hold an appointment time. Your team confirms
State a price, rate or estimate. Your team follows up on pricing
Give a callback or arrival time. Your team decides when
Tell callers how to fix something themselves
Record the conversation. You get a written transcript instead (a voicemail is recorded so you can play it)
When it's an emergency
If anyone is in immediate danger, such as fire, a gas smell, sparking wiring, flooding near power or someone stranded on a road, the receptionist tells them to get to safety and call 911 first. For gas, that means leaving the building and calling the gas company from outside. Then it takes the message and notes that it's urgent. It never promises how fast someone will arrive.
Your business. In your own words.
You teach it in plain words during setup, and it only uses answers you approve. For a tree service business, start with these.
01
Your service area by town or ZIP code, and whether you travel further for storm work
02
How you want after-hours storm calls handled: answered and marked urgent, or forwarded to an on-call phone
03
The work you take on and don't: removals, pruning, stump grinding, land clearing, crane jobs, line clearance
04
Answers to the usual questions: insurance, whether you haul debris, firewood, and whether you have a certified arborist
A few good questions.
What tree service companies ask before the first hello.
What happens when a storm hits and everyone calls at once?
It handles several calls side by side, up to the number of simultaneous calls your plan includes; anyone beyond that hears a short busy message. Each caller with a tree down is told to keep clear and call 911 if anyone is in danger, then the message is noted as urgent and texted to you, so you can work through them in the order you choose.
What does it say about trees on power lines?
It tells the caller to keep well away and call 911 first. It never suggests they move or cut anything themselves. Then it takes the address and passes the message on as urgent.
Will it quote a removal over the phone?
No. It never states a price or an estimate. Tree work has to be seen, so it tells the caller the team will go over pricing when they call back.
Does it schedule estimate visits?
No. It asks once when suits the customer and passes that on. You confirm the visit when you call back.
Can it put an urgent caller straight through to me?
Yes, if you turn on live transfer. When a caller asks for a person it rings the phone you choose, and if you're on a climb and can't answer, they're told the team will call back. You can also forward all after-hours calls to an on-call number.
